Privacy Policy

1. Who we are

OneCare Pharmacy operates the website onecarelife.health, an online pharmacy catalogue and enquiry service. You can reach us at info@onecarelife.health, by phone on +1 (775) 416-9317, or on WhatsApp at +91 85458 84773.

2. Information we collect

Enquiry details you give us: your name, email address, country or region, enquiry type, message, and the products you include in your enquiry basket.

Correspondence: records of emails, WhatsApp messages and calls so we can follow up on your questions and orders.

Technical information: device, browser and usage data collected through standard website analytics to help us keep the site fast and reliable.

3. How we use your information

To respond to your enquiries, confirm product availability and supply eligibility for your region, process and deliver confirmed orders, and provide customer support.

To keep transaction records required for accounting, legal and regulatory purposes, and to improve our website and service.

We do not sell your personal information to anyone.

4. Please don't send sensitive medical details

Our forms only need your contact details and your question. Please do not send unnecessary sensitive medical information by email or chat. Where a lawful supply process requires specific documentation, our team will tell you exactly what is needed and how to share it safely.

5. How we share information

We share information only with the service providers needed to run our business — for example website hosting, email delivery, and payment processing (Razorpay) where you choose to pay online. These providers may only use your data to perform their service for us.

We may disclose information where required by law, regulation, or a valid legal request, or to protect the safety and rights of our customers and our business.

6. Cookies and analytics

We use cookies and analytics tools to understand how visitors use the site and to keep your enquiry basket saved on your device. You can control or delete cookies through your browser settings; the site will still work, though your basket may not be remembered.

7. Data retention and security

We keep enquiry and order records for as long as needed to provide support and meet legal or accounting obligations, after which they are deleted or anonymised.

We use reasonable technical and organisational measures to protect your information. No online system is completely secure, so please contact us immediately if you believe your information has been compromised.

8. Your rights and choices

You can ask us at any time to access, correct or delete the personal information we hold about you, or to stop non-essential communications. Email info@onecarelife.health and we will respond as soon as possible.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always published on this page with its revision date.