LEGAL
Return & Refund Policy
Last updated: October 2026
Because we supply healthcare products, returns are handled differently from ordinary retail. This policy explains when returns, replacements and refunds are possible and how to request them.
1. Our approach
For safety and regulatory reasons, medicines generally cannot be restocked once they leave our control. We therefore replace or refund orders that arrive damaged, incorrect or incomplete rather than asking you to post products back, unless we specifically ask for a return.
2. Report issues within 48 hours
Please check your parcel on arrival. If an item is damaged, incorrect or missing, email info@onecarelife.health within 48 hours of delivery with your order reference and clear photographs of the product and packaging. Reports made after this window are reviewed case by case.
3. Items we cannot take back
We cannot accept returns or offer refunds for products that have been opened or used, products returned without our authorisation, or orders refused because of import restrictions in the destination country (see our Shipping Policy).
4. Approved returns
Once we approve your claim, we will offer a replacement at no extra cost or a refund — whichever you prefer and stock allows. Where a return is required, we will email you the return instructions; please do not send products back before receiving them.
5. Refunds: method and timing
Refunds are issued to your original payment method. Card and UPI payments made through Razorpay are refunded through Razorpay and typically reach your account within 5–7 business days after approval, depending on your bank.
6. Cancellations
You can cancel an enquiry at any time before our team confirms your order — no payment is taken for unconfirmed enquiries. Paid orders cancelled before dispatch are refunded in full. Once an order has been dispatched it can no longer be cancelled, and the returns process above applies instead.
7. Failed deliveries and returned parcels
If a parcel is returned to us because the address was incorrect or the delivery was refused, we can reship it (a reshipping fee may apply) or refund the product price minus shipping and handling costs. Parcels seized by customs are governed by our Shipping Policy.
Questions about this policy?
Email info@onecarelife.health, call +1 (775) 416-9317 or message us on WhatsApp at +91 85458 84773.