LEGAL

Shipping Policy

Last updated: October 2026

OneCare Pharmacy ships worldwide. This policy explains how orders are processed, how long delivery typically takes, and what to expect with international shipments.

1. Where we deliver

We ship to most countries worldwide. Product availability, delivery options and supply eligibility vary by destination and the requirements that apply in each market — our team confirms what is possible for your location by email before any order is finalised.

2. Processing time

Orders are prepared after our team confirms your order by email (and after payment, where applicable). Parcels are typically dispatched within 24–72 hours of confirmation, excluding weekends and public holidays.

3. Delivery estimates

Standard international delivery typically takes 7–21 business days depending on your region and local postal services. These are estimates, not guarantees — customs inspections and local carrier delays can extend transit times.

4. Discreet packaging

All orders are packed securely in plain, discreet packaging that does not describe the contents or our pharmacy name on the outside.

5. Tracking

Where the destination service supports it, tracking details are emailed to you when your parcel is dispatched. If your tracking has not updated for an extended period, contact us and we will investigate with the carrier.

6. Customs and import duties

International orders may be subject to customs inspection, import duties or taxes in the destination country. These charges, and responsibility for complying with local import rules, rest with the recipient. Please check your local regulations before ordering, as parcels refused or seized by customs cannot always be refunded.

7. Address accuracy

Please double-check your delivery address in your enquiry or confirmation email. We ship to the address confirmed in writing, and cannot refund orders delivered to an incorrectly supplied address. Corrections are possible until the parcel is dispatched.

8. Delays and lost parcels

If your order has not arrived within 30 days of dispatch, contact info@onecarelife.health with your order reference. After a carrier investigation, we will reship your order or refund it in line with our Return & Refund Policy.

Questions about this policy?

Email info@onecarelife.health, call +1 (775) 416-9317 or message us on WhatsApp at +91 85458 84773.